Refund Policy｜LIYA’S

We want you to feel confident shopping with LIYA’S. If you encounter any issue with your order, please refer to our refund guidelines below:

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🔄 Eligibility for Refund / Exchange

• You may request a refund or exchange within 48 hours of receiving your order

• Applicable only for items that are damaged, incorrect, or defective upon arrival

• Products must be unused, unopened, and in original packaging

📸 How to Request

1. Contact us via WhatsApp: +60 11-5855 4361

2. Provide your Order ID + Photos of the item and packaging

3. Our support team will guide you through the next steps

❌ Non-Refundable Items

• Used or opened items

• Sale or promotional items

• Late claims beyond 48 hours

💳 Refund & Exchange Policy

• Refunds will be processed via your original payment method (FPX, Credit Card, etc.)

• If the exchange is due to our error (wrong item, damaged, defective), we will cover all shipping costs and send a replacement at no charge.

• If the exchange is due to customer reasons (e.g. wrong selection, change of mind), the customer is responsible for the return shipping. Once we receive and verify the returned item in original condition, we will re-ship the requested replacement. Additional shipping fees may apply.