LIYA’S Help Center

How can we help you today? Find answers to the most common questions below.

🔥 Magic Slimming Series

Are there any side effects?

No. All MAGIC SLIMMING products (Mocca, Dark Coco, Kimi) are made from natural botanical ingredients. They are free from laxatives and banned substances, focusing on natural metabolism boosting.

Is it safe for Pregnancy & Breastfeeding moms?

✅ Safe: Magic Kimi Enzyme is safe for both pregnancy and breastfeeding to relief constipation.
❌ Avoid: Magic Mocca & Dark Coco are not recommended due to caffeine content.

Can I see results without exercise?

Yes! Our formulas are designed to boost basal metabolic rate and support appetite control. While exercise enhances results, many busy women achieve their goals through consistent consumption alone.

🧬 Wellness & Beauty (MLISS / NAD+)

What are the benefits of NAD+ supplements?

NAD+ is a cellular powerhouse. It supports DNA repair, boosts physical energy, improves sleep quality, and promotes anti-aging from a cellular level. Safe for pregnancy & breastfeeding.

Is MLISS skincare suitable for eczema/sensitive skin?

Yes! MLISS focuses on "Barrier Repair." It is salon-grade, additive-free, and specifically formulated to soothe and strengthen sensitive or compromised skin.

MLISS Hair Care: Does it help with hair fall?

Yes. Our hair care range targets scalp health and root strengthening. It is highly recommended for post-partum hair loss or thinning issues.

🚚 Shipping & International Taxes

Where do you ship from and what is the timeline?

We ship from Malaysia:
• West Malaysia: 2-4 working days
• East Malaysia: 3-6 working days
• Singapore: 4-7 working days
• International: 7-14 working days (via SF Express/Parcel King)

Import Duties & Taxes (Must Read for International Orders)

Important: Shipping fees DO NOT include import duties, VAT, or GST. These charges are the responsibility of the customer and may be collected by your local customs upon delivery.

💳 Payment & Rewards

What payment methods do you accept?

We accept FPX (Online Banking), Visa/MasterCard, eWallets, and Atome (3-month 0% interest installments) for Malaysian customers.

How do I use LY Points?

Still have questions?

Our beauty consultants are ready to assist you personally.

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