🛍️ Return & Refund Policy

We’re so glad you’re shopping with LIYA’S! 💕 We want you to feel confident with every order. If something’s not right, here’s how we handle refunds & exchanges:

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🔄 Eligibility for Refund / Exchange

• Contact us within 48 hours after receiving your order
• Only applicable for items that arrived damaged, defective, or incorrect
• Item must be unused, unopened, and in original packaging

📸 How to Request

1. WhatsApp us at: +60 11-5855 4361
2. Send your Order ID + photos of the item and packaging
3. Our team will guide you through the next steps

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❌ Non-Refundable Items

• Opened or used products
• Items purchased on sale or during promotions
• Requests made after 48 hours of delivery

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💳 Refund & Exchange Policy

• Refunds are issued via the original payment method (FPX, credit card, etc.)
• If it’s our mistake (wrong, damaged, or defective item), we cover return shipping and send you a free replacement
• If it’s a customer-requested exchange (wrong choice, changed mind), return shipping is paid by the customer. Once we receive the item in original condition, we’ll send your replacement. Extra shipping fees may apply

If you're unsure or need help, feel free to contact us — we’re happy to assist you! 💌